Refund Policy

1. General Policy

ZORA Music Studio provides live 1-on-1 online music production classes. Because each paid class involves reserved time, preparation, and direct teaching, refunds are limited and depend on the status of the class or course plan.

By booking a free trial class or continuing into paid classes, weekly sessions, or a course plan, you agree to this Refund Policy.

2. Free Trial Class

The trial class is free. No payment is collected for this class, so there is no refund applicable for it.

The free trial class is meant to understand the student's current level, goals, setup, and whether ZORA Music Studio is the right fit for further paid classes.

3. Paid Classes

Completed paid classes are not refundable.

For the current weekly postpaid plan, payment is collected after every 3 completed paid classes. If another payment arrangement is agreed, the timing will be confirmed before paid classes continue.

4. Rescheduling

Students must inform ZORA Music Studio in advance if they cannot attend a scheduled paid class.

A class can be rescheduled when the request is reasonable, made before the class time, and approved by ZORA Music Studio.

Repeated rescheduling, late cancellations, or unserious attendance may result in the class being counted as completed.

5. Missed Classes

If a student does not attend a scheduled paid class and does not inform ZORA Music Studio in advance, the class may be marked as completed and no refund will be provided.

6. Late Arrival

If a student joins late, the class may still end at the original scheduled time. Extra time is not guaranteed.

Refunds are not provided for late joining caused by the student's internet issue, device issue, software issue, power issue, schedule confusion, or personal delay.

7. Technical Issues

If ZORA Music Studio has a technical issue and the paid class cannot be completed properly, the class will be rescheduled or credited.

If the student has internet, device, software, power, audio, or setup issues, ZORA Music Studio will support reasonably where possible, but refunds are not guaranteed.

8. Course Packages / Advance Payments

If a student pays for a larger course package in advance and decides to stop before completing it, refund eligibility is reviewed based on classes already completed, class time already reserved, learning materials, templates, recordings, or resources already shared, administrative time and payment gateway charges, reason for cancellation, and communication history.

Completed classes, shared resources, payment charges, and administrative costs may be deducted before any refund is considered.

9. Digital Resources

Digital resources, templates, recordings, sample packs, project files, or learning materials already shared are non-returnable.

Their value may be deducted from any possible refund.

10. Refund Processing Time

Approved refunds usually take 7 to 14 working days to process, depending on the payment method, bank, PayPal, or payment gateway.

Currency conversion differences, international transaction fees, PayPal fees, and bank charges are controlled by third parties and may not be refundable.

11. Refund Abuse

Refunds may be refused in cases of misuse, repeated cancellations, false claims, disrespectful behavior, or attempts to access classes or resources without genuine intention to learn.

12. Refund or Class Adjustment Requests

To request a refund review or class adjustment, contact ZORA Music Studio with your name, payment details, class date, and reason for the request.

Email [email protected] or WhatsApp +91 83680 84182.